Shipping

GENERAL SHIPPING INFORMATION

Orders placed in India are catered to by safe and reliable courier companies like DTDC.

PAYMENT TERMS

We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders. We donot offer COD as a payment option currently.

 ORDER CONFIRMATION AND SHIPPING

We will send an email confirming your order and may contact you to confirm this before shipping the products. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.

TAXES

All prices are inclusive of 5% GST ( products priced below 1000 INR), 12% GST( products priced above 1000 INR)

DELIVERY TIME

We try our best to ship our pieces to you within 2 weeks. The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.

 


EXCHANGES & RETURNS

As a company policy we do not provide refund on any product sold. Once the products are sold they can be exchanged for replacement or a credit note ( T&C's apply). If for some reason, you are unsure of the size and you’d like to exchange them, you can write to us at This email address is being protected from spambots. You need JavaScript enabled to view it.khadicult.com and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of returning and exchanging the  pieces. They may request for further information/photographs to assess your return request. Please do assist them.

DISCLAIMER : 

  1. If a piece is exchanged once, it cannot be exchanged the second time.
  2. Please note that not all products are eligible for exchange. All made to order and sale products are non returnable and non exchangeable. 

HOW TO EXCHANGE?

You must inform us within 3 days of delivery of the product. Please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it.thekhadicult.com with order no and attach an image of the piece purchased. Once you have mailed us, please ship out the pieces to the following address:

THE KHADI CULT

4/320 DUDHARA SHERI,

NEXT TO INDIAN POST OFFICE

BEGHUMPARA

SURAT -395003

The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair, we will take care of the shipping.

Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product.

We reserves all rights to inspect the condition of the product before processing any returns or exchanges..

 


INTERNATIONAL ORDERS

  1. We don't do free international shipping. The cost of the courier needs to be bourne by the customer.
  2. To place an international order, please write in to us.

 

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